Refund policy
Refund & Return Policy
At VYRON, each item is made to order. We want you to receive your order in the condition you expect.
Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges for reasons such as a change of mind, ordering the wrong size, or deciding that an item is no longer wanted, except where required by applicable law.
We do accept requests for assistance if an item arrives damaged, defective, misprinted, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us at our store contact email.
To help us review your request, please include:
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Your order number.
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A clear description of the issue.
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Clear photos showing the problem, where applicable.
Please contact us as soon as possible after receiving your order so we can investigate the issue.
After reviewing your request, we will let you know what resolution is available. Depending on the circumstances, this may include a replacement or a refund.
Please do not send any item back before receiving instructions from our support team.
Refunds
If a refund is approved, it will be issued to the original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider.
Order Cancellations
Our products are made to order, so cancellation requests may not be possible once production has started. If you need to request a cancellation, please contact us as soon as possible.
Contact Us
For questions about returns, refunds, damaged items, or incorrect orders, please contact us at:
Email: vyrononlineclothes@gmail.com
Please include your order number and, where applicable, clear photos of the issue so we can review your request.